FAQ

Frequently Asked Questions (FAQs)

• 1. Where are you located? What is the best way to contact you?  

  We are located in Dongguan, China. You can contact us via email, phone, WeChat, or WhatsApp—you may choose the method that best suits your needs. Our preferred contact methods are email and WhatsApp.  

• 2. How can I obtain samples?  

  (1) Free samples: For our available standard products (used for quality inspection), we can send them out promptly, but the shipping cost shall be borne by the customer.  

  (2) Customized samples: Samples produced according to your design will take 5-15 working days, which is confirmed after the sample cost and design details are finalized.  

• 3. Do you provide templates for design work? What file formats do you accept?  

  Yes, we do provide templates to support your design work.  

  We accept JPG, AI (Adobe Illustrator), PDF, and CDR files for printing.  

  For high-quality printing: A resolution of above 400 DPI is required. Resolution, also known as pixels, is the basic unit of digital images—files with higher resolution will result in better printing quality.  

• 4. How long is the production lead time?  

  Typically, it takes 18-30 working days after the deposit and design approval are confirmed. For large quantities, a specific discussion is required to adjust the timeline.  

• 5. What are the payment terms?  

  We support Western Union, bank transfer, VISA, Mastercard, e-check, T/T (Telegraphic Transfer), and L/C (Letter of Credit). The payment structure is 30%-50% deposit upfront, with the remaining 50%-70% paid before shipment.  

• 6.  What shipping methods can we choose, and how long does each take?

  You may use your own freight forwarder or ours.

  - Sea freight (door-to-door): 20-30 working days

  - Air freight (door-to-door): 8-15 working days

  - Express delivery: 5-7 working days